Complaint Management System — Designed & Developed By Rao Muhammad Ahmed
DC / District Level Summary
District
Officer
Total Cases
Pending
Resolved
Disposed %
AC / Tehsil Level Summary
#
Tehsil / AC
District
Total
Pending
Resolved
Cases — Full Detail
Sr#
Diary No
Dist
Date
Applicant
Phone
Subject
Sent To
Tehsil
Status
Add New Case
🔔 Reminders — Deadline Tracker
Letter Date + 7 days = Reminder Due | Past dates shown in red | Past dates shown in red
⏰ Mark as Issued — Details Darj Karein
Case Info
📞 Call Letter Issued — Enter Details
Case Info
⚙ User Management
#
Username
Full Name
Role
Area Access
Designation
Status
Action
➕ Add New User
Edit Case Details
Leave blank to keep existing file.
📋 Focal Report Received — Pending Your Approval
⚠️ Reject Report Instead
⚠️ Reject this Report
Forwarding Letter — Preview
Browser Print = PDF quality
🔍 Citizen Complaint Tracker
Search any complaint by the applicant registered phone number.
Enter Applicant Phone Number
All complaints linked to this number will appear below.
📋 Activity Log
Recent actions across all users — last 200 entries
📬 Focal Person Reports
Reports submitted by focal persons — review, download, approve or reject
⏳Pending Approval0
📁 History (Approved / Rejected)
📇 Officer Contacts
WhatsApp numbers used for case notifications and reminders
Note: Enter numbers in international format without symbols — e.g. 923006123456 for 0300-6123456.
Numbers are saved on the server, so they appear on every device including mobile.
Officers without a number are skipped when sending.
#
Sent To (Officer / Department)
WhatsApp Number
Pending
Action
📢 Bulk Pending Reminder
Send each officer a summary of their pending cases
📄 Forwarding Letter
Leave blank to use each case's Sr# automatically.
Layout & Spacing
Designed & Developed By Rao Muhammad Ahmed
| Complaint Management System — Commissioner Office Bahawalpur
