Government of Punjab

Complaint Management System

Commissioner Office Bahawalpur

Designed & Developed By Rao Muhammad Ahmed

Complaint Management System

COMMISSIONER OFFICE BAHAWALPUR DIVISION

Total: — Pending: — —

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📊 Dashboard

📋 Cases Log

📄 Report

🔍 Track Case

➕ Add Case

🔔 Deadlines

DC / District Level — Pending Cases (Cases forwarded to DC, DPO, CEO etc.)

AC / Tehsil Level — Pending Cases (Cases forwarded to AC)

#	Tehsil / AC	District	Total Cases	Pending	Resolved	Disposed %

Other Departments (DPO, CEO, ADLR, MD, CO etc.)

#	Department / Officer	District	Total Cases	Pending	Resolved

Showing — records

Sr#	Type	Diary No	District	Date	Applicant Name & Address	Phone No	Subject / Grievance	Sent To	Letter Date	Tehsil	Reminders	Status	Action

GOVERNMENT OF PUNJAB

COMPLAINT MANAGEMENT SYSTEM

Commissioner Office Bahawalpur — Bahawalpur Division

Report Generated: —

Complaint Management System — Designed & Developed By Rao Muhammad Ahmed

DC / District Level Summary

District	Officer	Total Cases	Pending	Resolved	Disposed %

AC / Tehsil Level Summary

#	Tehsil / AC	District	Total	Pending	Resolved

Cases — Full Detail

Sr#	Diary No	Dist	Date	Applicant	Phone	Subject	Sent To	Tehsil	Status

Add New Case

Letter Diary No *

Case Type *

🔴 CMS 🟢 Miscellaneous

Letter Type

Commissioner's Directions (printed in the letter)

District *

Date of Application

Applicant Phone No

📎 Attach Application (PDF / JPG / PNG — max 5MB)

Applicant Name & Address *

Subject / Grievance Details *

Sent To (Action Officer) 🛠 Add new to list

Specify Department / Officer Name

Date of Letter Issued

Concerned Tehsil

Status

🔔 Reminders — Deadline Tracker

Letter Date + 7 days = Reminder Due | Past dates shown in red | Past dates shown in red

⚙ User Management

#	Username	Full Name	Role	Area Access	Designation	Status	Action

🔍 Citizen Complaint Tracker

Search any complaint by the applicant registered phone number.

Enter Applicant Phone Number

All complaints linked to this number will appear below.

📋 Activity Log

Recent actions across all users — last 200 entries

📬 Focal Person Reports

Reports submitted by focal persons — review, download, approve or reject

⏳ Pending Approval 0

📁 History (Approved / Rejected)

📇 Officer Contacts

WhatsApp numbers used for case notifications and reminders

Open via:

Note: Enter numbers in international format without symbols — e.g. 923006123456 for 0300-6123456. Numbers are saved on the server, so they appear on every device including mobile. Officers without a number are skipped when sending.

#	Sent To (Officer / Department)	WhatsApp Number	Applications	Pending	Action

🛠 Settings

Sent To list and forwarding-letter wording — change once here, used everywhere.

➕ Add New Sent To

Type

District

Full Name (shown in lists & reports) *

Short Name (saved in each case) — optional

Tehsil Name *

Letter Address — one line each (optional)

Other Spellings Already in Cases (optional)

Cases are matched to an office by name, ignoring capitals, commas, brackets and short forms (BWP, ADCR, Assistant Commissioner …). A new office also gets its own scan folder.

#	Sent To (Officer / Department)	District / Type	Cases	Pending	Action

🔎 Sent To values not in the list

These cases are counted under “Other Departments”. Link a spelling to an office to move its cases into that office's category, or make it a new office.

#	Sent To (as written in cases)	Cases	Action

📄 Forwarding Letter

Layout & Spacing

🗂 Scanned Applications

Upload from this computer, see what each officer has, and remove files

Working…

⬆️

Drop PDF or image files here

Each file is filed by its name — e.g. AC Sadiqabad-Asghar Ali.pdf goes to AC Sadiqabad. Large PDFs and photos are compressed automatically before upload.

Choose files

Folders

Files

Designed & Developed By Rao Muhammad Ahmed | Complaint Management System — Commissioner Office Bahawalpur

CMS BAHAWALPUR

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